The Fleet of Accessible Vehicles
Our wheelchair accessible fleet includes GM and
Chrysler low floor vehicles that are fully tested to meet the strictest
accessible transportation specifications including D-409 and TTC
standards. Each vehicle must pass 3 annual inspections at the Department
Our fleet consists of 25 wheelchair accessible
vans ranging in age from 2000 to 2004 and can transport 1 wheelchair and
4 ambulatory passengers in addition to 2 larger wheelchair accessible
vehicles (on order) with the capacity to accommodate up to 3 wheelchair
and 3 ambulatory passengers.
Each accessible van is equipped with a first aid
kit, an ABC 5.0 kg fire extinguisher, seatbelt extractor, emergency
blanket and flares. In addition, all the accessible vehicles are further
equipped with an emergency exit and a second ramp located on the driver
side. Each accessible vehicle is also equipped with radio and cellular
A leader in fleet maintenance and inspections, our
computer system randomly selects a number of vehicles for a complete
visual inspection. Our computerized system also generates a profile for
each taxi inspected and includes details regarding the vehicles
condition. In addition, to our random inspections, we also have a team
of road inspectors who are on the road daily.
Please note that all vehicles are now equipped
with the technology to accept Interac in addition to all major Credit
All drivers undergo an extensive 4-month training
program approved by the Transportation Ministry and the City of Toronto
Municipal Licensing and Standards for Urban Development. This intensive
program includes CPR, geography lessons for the city of Toronto,
information regarding the bi-laws and defensive driving techniques.
In addition, all wheelchair accessible drivers
complete another intensive course approved by the TTC provided by
Municipal Licensing focusing on providing services to those passengers
with physical and/or mental disabilities including sensitivity training.
In addition to the training just described, we
also conduct an intensive in-house training program with refresher
courses every year to all the drivers to ensure that the drivers have
mastered the required skills and knowledge to provide excellent customer
service. Our in-house training program focuses on customer service
issues that include the transport of children, individuals with special
needs, safety and emergency procedures.